I ordered on account but no invoice was included. Where can I find these?
The invoice will be sent via email by our external payment service provider Powerpay within 30 days of receipt of the goods. If you have any questions or concerns about the invoice, please contact Powerpay directly. Contact options are shown on the respective invoice. You can find more information here.
Why does the message that the purchase on account has been declined appear?
This can have various causes. To do this, please contact our external payment service provider Powerpay at the telephone number provided or select an alternative means of payment. Please also make sure that the private address was entered correctly (without additional designations such as salutation, apartment number, etc.). Purchases on account can only be made to private addresses. Business addresses or different delivery addresses are not possible.
How long does delivery take?
The delivery times are specified for each individual product within the item description. Irrespective of this, you can choose during the ordering process whether your package should be delivered by A Mail Priority (1 working day) or B Mail Economy (2-3 working days).
My delivery is damaged, what should I do next?
The damage must be reported to the nearest post office. Swiss Post is liable for damage to the delivery. As soon as a corresponding damage report is received by the post office, we can immediately arrange a replacement delivery.
Is it possible to collect it in person?
No. We do not offer this option, especially in the current situation.
Can my order be gift wrapped?
We attach great importance to simple and, above all, cost-efficient processes, which ultimately benefit our customers. For this reason we are currently unable to offer gift packaging.
Do you sponsor streamers, youtubers or influencers?
We are very happy to support people in need, especially children, who otherwise cannot enjoy confectionery. However, we don't want to brag about it publicly. For these reasons, we are currently and in the future consistently excluding any cooperation with influencers of any kind and ask you to refrain from such inquiries.
How can I reach you with further questions or concerns?
You can reach us at any time at email@example.com. Our customer service is available to you around the clock and will answer your request within a very short time.
Are there any additional discounts?
We always run attractive discount campaigns. We grant discounts on the entire range or just a part of it. Pay attention to the information on our website at the top. The respective discounts are advertised there.
As a retailer, can I order from you at special conditions?
We currently do not supply retailers. However, if you are interested in larger quantities from CHF 500.00, we can make you an individual offer. Please contact our customer service here.