FAQ

I ordered on account, but no invoice was included. Where can I find it?

The invoice will be sent by our external payment provider, Powerpay, via email within 30 days of receiving your order. For questions or concerns regarding the invoice, please contact Powerpay directly. Contact information is provided on the invoice. Further information can be found here .

Why does the message appear that the purchase on account has been rejected?

This can have various causes. Please contact our external payment provider, Powerpay, at the provided telephone number or choose an alternative payment method. Please also ensure that your home address has been entered correctly (without additional information such as title, apartment number, etc.). Purchases on account are only possible to home addresses. Business addresses or alternative delivery addresses are not accepted.

How long does delivery take?

Between 1 and 4 working days. For some items, the delivery time may be longer; this will be noted in the respective item description.

My delivery is damaged, what should I do next?

In principle, damage must be reported to the nearest post office. Swiss Post is liable for damage to the delivery. As soon as a corresponding damage report has been received by Swiss Post, we can arrange for a replacement delivery immediately.

Is personal pickup possible?

No. We do not offer this option, especially in the current situation.

Can my order be gift-wrapped?

We place great importance on simple and, above all, cost-efficient processes, which ultimately benefit our customers. For this reason, we are currently unable to offer gift wrapping.

Do you sponsor streamers, YouTubers, or influencers?

We are happy to support people in need, especially children, who would otherwise not have access to sweets. However, we do not wish to publicly boast about this. For these reasons, we currently and in the future categorically exclude any collaboration with influencers of any kind and ask that you refrain from making such requests.

How can I contact you if I have further questions or concerns?

You can reach us anytime at info@candy24.ch. Our customer service is available around the clock and will answer your inquiry as quickly as possible.

Are there any additional discounts?

We regularly run attractive discount promotions. We offer discounts on our entire product range or just a selection of items. Keep an eye out for information at the top of our website, where the current discounts are advertised.

Can I, as a retailer, order from you under special conditions?

We currently do not supply retailers. However, if you are interested in larger quantities starting at CHF 500.00, we can provide you with a customized offer. Please contact our customer service department for more information.