I ordered on account but no invoice was included. Where can I find this?

The invoice will be sent by email by our external payment service provider PowerPay within 30 days of receiving the goods. If you have any questions or concerns about the invoice, please contact PowerPay directly. Contact options can be seen on the respective invoice. You can find more information here.

Why does the message on account have been rejected? 

This can have different causes. Please contact our external payment service provider PowerPay on the phone number mentioned or choose an alternative means of payment. Please also make sure that the private address was recorded correctly (without additional names such as salutation, apartment no. Etc.). The purchase on account can only be made on private addresses. Business addresses or different delivery addresses are not possible. 

How long does the delivery take? 

Between 1 and 4 working days. In some articles, the delivery time may be extended, but this is a note in the corresponding article description.

My delivery has a damage, how do I have to proceed? 

In principle, the damage to the nearest post office must be reported. The Swiss Post is liable for damage to the delivery. As soon as there is a corresponding damage report to the post office, we can immediately arrange a replacement delivery. 

Is a personal collection possible?

No. We do not offer this option, especially in the current situation. 

Can my order be packed as a gift?

We attach great importance to simple and, above all, cost -efficient processes, which ultimately benefit our customers. For this reason, we cannot currently offer gift packaging. 

Do you sponsor streamers, youtubers or influencers? 

We are very happy to support people in need, especially children who otherwise cannot enjoy sweets. However, we don't want to boast us publicly. For these reasons, we consistently and in the future, we will consistently rule out cooperation with influencers of all kinds and ask to do without any inquiries. 

How can I achieve further questions or concerns? 

You can reach us at any time at info@candy24.ch. Our customer service is available around the clock and will answer your request within a very short time. 

Are there any additional discounts?

We always carry out attractive discounts. We grant discounts on the entire range or only part of it. Pay attention to the information on our website at the top. The respective discounts are advertised there. 

Can I order from you as a dealer at special conditions? 

We currently do not supply any dealers. However, if you are interested in larger quantities from CHF 500.00, we can make an individual offer. Please contact yourself here To our customer service.